Shoppers
Pay only through Vanguard (or a Partner referral link). Keep your order number and tracking link. Message support with those - not screenshots of private chats alone.
Trust & Safety
Your money is only safe when Vanguard can see the order
Cross-border shopping goes wrong when deposits disappear into private chats. We built registered checkout, order numbers, and tracking so support - and you - always know what was paid for.
Order you can prove
No Vanguard order number and tracking link = not a Vanguard order. We can't help if you paid someone privately. Private chat deposits are not Vanguard orders.
3-sided trust pact
We want everyone on the same page
Shoppers, Affiliate Runners, and Vanguard share responsibility for every order - so money, packages, and support stay connected.
Affiliate Runners
Share official referral links. Never collect deposits off-platform. Accept the integrity policy - ghosting and private arbitrage are not Vanguard.
Vanguard
Show landed pricing upfront, fulfil registered orders, clear through structured channels, and support customers who have a real VG order and tracking link.
How we keep orders safe
Three habits that replace guesswork - for shoppers and runners alike.
Registered checkout
Choose a platform that quotes product, freight, import duties, and delivery before you pay — not a private deposit with no paper trail.
Order number + tracking
Every covered order gets a Vanguard order number (VG-…) and a tracking link with WhatsApp delivery updates from confirmation through clearance.
Support that can actually help
Only orders with a Vanguard order number and tracking link are covered by Vanguard support and delivery guarantees.
…and more protections
- Vanguard order number
- Live tracking link
- WhatsApp updates
- Full landed price
- Duty estimates included
- Runner integrity
- And more
What a covered order needs
- Quote and payment through vanguard.runners (or your Partner's Vanguard referral link)
- A Vanguard order number (e.g. VG-…)
- A Vanguard tracking link with WhatsApp delivery updates
Safety for both sides
Protection for shoppers and runners
Shopper protection
Explore landed pricing, tracking, and what to do if someone asks for a private deposit.
Explore shopper protection
Runner integrity
Earn with official links. We fulfil - you refer. No off-platform deposits.
Become a runnerFrequently asked questions
- Is Vanguard Digital safe to pay?
- Yes - when you checkout on vanguarddigital.co.zw (or via an official Partner referral). You receive a Vanguard order number and tracking. That is what our support team can see and help with.
- What if I paid someone privately on WhatsApp?
- No Vanguard order number and tracking link = not a Vanguard order. We can't help if you paid someone privately. Only orders with a Vanguard order number and tracking link are covered by Vanguard support and delivery guarantees.
- What makes an order a real Vanguard order?
- A covered order needs: Quote and payment through vanguard.runners (or your Partner's Vanguard referral link); A Vanguard order number (e.g. VG-…); A Vanguard tracking link with WhatsApp delivery updates.
- Does my personal information stay secure?
- We collect what we need to quote, fulfil, and deliver - and protect it under our Privacy Policy. We do not ask you to share bank passwords or EcoCash PINs in chat.
- How do Affiliate Runners stay accountable?
- Runners who join the Affiliate programme accept an integrity policy: official links only, no off-platform deposits, and commissions earned through tracked referrals - not by handling your cash privately.
